Case Studies
Systemscope has had the opportunity to work with a wide variety of Government of Canada clients on the forefront of public service transformation. The following Case Studies highlight a few of the projects we have worked on in the past.
Client: PWGSC / Service Canada
Project: Roadmap to a Coherent Government of Canada Service Presence
In January of 2005, Systemscope was engaged by Public Works and Government Services Canada (PWGSC) to develop the business case for a successor to the GOL model of providing Web site visitors with relevant information and electronic service delivery. To develop a roadmap for a coherent GoC Internet presence, Systemscope facilitated over 50 senior government stakeholder sessions. One of the overarching goals of this project was to enter into a dialogue with key government executives to uncover operational impacts and implications for a next generation service model.
Client: Canadian Citizenship and Immigration
Project: Internet Information Architecture
CIC, while planning a redesign of its departmental Web site to more closely align with the needs of CIC’s clients and to better integrate related sites under CIC’s purview, contracted Systemscope to complete a User Needs Analysis and to develop an information architecture for the site. The project involved extensive discovery and analysis work, including consultations with internal stakeholders, a visit to CIC’s Call Centre, content analysis of the existing site, comparative analysis of similar sites, and review of site statistics and search logs.
Client: Natural Resources Canada
Project: Science and Technology Information Architecture
Under the auspices of the Roadmap to a Coherent Service Presence for the Government of Canada, Systemscope was contracted to work with two formed GOL cluster sites — Science.gc.ca and Innovation.gc.ca — as well as with DFAIT’s International S&T Program, to identify an information architecture that could support the government’s broad science and technology interests, activities and clients groups, while enabling consolidation of existing clusters and portals.
Client: Agriculture and Agrifood Canada (AAFC)
Project: AAFC Information Management (IM) Training Modules
The AAFC IM Directorate was leading the development of a joint MGI/AAFC/NRCan funded IM Education Program that has the entire GoC as its target audience. The output of this exercise needed to be generic enough in content to apply across government yet simple enough in technology that it could be adopted and edited by any organisation. It also needed to meet all government standards for accessibility, and have the desired effect of raising awareness and knowledge of IM issues. The Systemscope team planned and developed an eight-module self-study, standards-based e-Learning program built upon sound pedagogical practices and achievable learning objectives.
