Information Management

The digital revolution is now an operational reality. The need for effective IM has never been more obvious, but the challenges are significant: the decisions made by today’s IM leaders and practitioners will have a considerable impact on the government’s ability to fully exploit existing knowledge, demonstrate accountability, respond to new demands, and effectively preserve records of business value.

Today’s IM environment demands a focus on the complete lifecycle of electronically stored information, but the “IM environment” is broader than ever. It includes traditional business documents, all manner of digital assets (from multimedia objects to XML fragments), and structured data. It includes information generated using familiar settings and tools, and information that is the result of a wiki-enabled collaboration or an instant message exchange.

In response, the Government of Canada is renewing its IM Policy and associated directives, and IM practitioners are designing IM approaches and solutions that support the needs of: managers and executives (improved decision-making, operational effectiveness, performance reporting); information specialists (security and authentication; retention and disposition); and of end-users of IM systems and tools (findability, collaboration, information sharing).

Systemscope is proud to be a leading contributor to IM transformation in the federal public sector.

Systemscope’s IM Practice offers recognized IM expertise in a variety of relevant areas of specialization, including:

  • Electronic Document and Records Management Systems (EDRMS)
  • Electronically Stored Information (ESI)
  • Content collaboration and social networking
  • Classification renewal
  • Library renewal
  • Web Content Management (WCM)
  • Enterprise Content Management (ECM)
  • Component-based authoring and content re-use
  • Taxonomy, metadata, social tagging and auto-classification
  • Electronic information retrieval
  • Training and communications
  • Information architecture
  • Web 2.0
  • User-centered design
  • Case management
  • Knowledge management/sharing
  • IM Capacity Checks

Our current set of IM consulting services, in direct support of central agency policy compliance, include:

  • IM policy response planning and implementation support (GC Policy on Information Management (PIM), Recordkeeping Directive, etc.);
  • Analysis of departmental business functions and development of documentation standards;
  • MAF and other IM reporting: frameworks, planning and response support;
  • IM awareness training and communications: strategy, planning, curriculum and materials development, campaign messaging, training delivery;
  • Design and development of departmental IM policies, directives, standards, guidelines;
  • Identification and analysis of current and future-state IM-related processes (e.g., employee departures, Access to Information Policy);
  • Readiness and risk assessments around organizational recordkeeping practices (Access to Information, litigation and legal hold, privacy, etc.); and
  • IM organization renewal activities (e.g. IM benchmarking, work descriptions, and support for staffing actions).