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| Events / Industry Involvement |
To ensure that we stay on top of issues important to our clients, and ahead of the trends, Systemscope is always busy participating in, leading and supporting a wide range of industry activities. GTEC 2007: Join us on October 16th for another day of open workshops! For details, and to reserve your seat, visit our GTEC 2007 page. GTEC 2006: A resounding success! Government Technology Week (GTEC) 2006 October 24 - 26, 2006 Systemscope returned to GTEC in 2006 with another full day of extremely popular open workshops. GTEC is a unique learning and networking event for Canadian public sector professionals. At this year's event, Systemscope organized a series of practical and informative workshops, showcasing innovative and transformative initiatives from Service Canada, the British Council, Canada Business, the Australian government, and Export Development Canada.
Next Wave Client Service Delivery - Determining the Path to Effective Use of Content Syndication Speaker names and titles: Remember terms like "storefront", "single window", and "one-stop shop" when it came to creating strategies for online service delivery? These concepts are making way for the next wave of service delivery for the Government of Canada. Successfully employed by the Australian Government, "virtual entry points" using content syndication allow a government organization to effectively and efficiently reach clients through a network of partners and intermediaries. Locally, Canada Business has taken a lead role in exploring content syndication within the Canadian Federal Government context. Download the presentation (PDF)
The Road to Service Maturity Part 1 - Improving the Client Experience Speaker names and titles: Achieving service maturity requires not only a considered understanding of the enterprise's service goals, but also a sophisticated understanding of client motivations, preferences and needs in accessing programs and services. Service Canada will be the face of the Government of Canada for the delivery of government services to individual Canadians. Michele Goshulak explains how Service Canada has employed sophisticated information architecture principles and user research to support the design and development of its new Web presence. Ian Barnes discusses and demonstrates the British Council's highly successful implementation of client journeys. Jane and Lindsay review key methods of exposing and improving the online client experience. Download the presentation (PDF)
The Road to Service Maturity Part 2 - The Enhancement of Service Maturity Speaker names and titles: Can an organization truly deliver a better client service experience without fully understanding the service context of the organisation? The logical answer is NO. Why then are so many service environments and delivery channels being re-architected to meet this goal without the appropriate organizational inputs? Systemscope has worked with a number of government service organizations to develop tools and methodologies that are used to analyze service challenges and gaps, and evolve service environments to better meet client outcomes. Kate and Denis discuss the merits of using these tools and demonstrate how Export Development Canada effectively used a service Inventory and an Exporter/GoC interaction model to help improve the corporation's services to small and medium-sized exporters. Download the presentation (PDF)
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DPI Professional Development Week
Government Technology Week (GTEC) 2005 GTEC is a unique multifaceted learning and networking event for Canadian public sector IT professionals. GTEC Week showcases leading edge expertise and technology solutions that are driving government online solutions across Canada, and around the world. After a huge success at GTEC 2004, Systemscope is returning to GTEC with another full day of open workshops. The line up will delve into client successes including:
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