Many departments have made employee engagement a priority focus area over the past few years. Even so, the Public Service Employee Survey (PSES) results in this area have remained relatively consistent since 2011. With so much investment going into transformation these days, how will we truly change without an increasingly engaged workforce? read more
Every generation has faced its mountain of criticism and negative stereotyping. It shouldn’t come as a surprise that the millennial generation (approx. age 16-34) is no different. This criticism seems to reach new heights when the generation clash occurs within the workplace. This is nothing new as the value of ‘experience’ usually clashes with the value of ‘new ways of doing things’. read more
This Canada Day, folks from my community (Wakefield and Chelsea, QC – about 30 km north of Ottawa) paddled the Gatineau River to Ottawa with folks from Kitigan Zibi Algonquin First Nation. It’s a paddle bringing about real, community based reconciliation and transformation. This year was particularly significant, due to the importance placed on Canada’s 150th anniversary. read more
Six years ago, no one was talking about performance measurement, and that presented some distinct challenges. Now, everyone is talking about performance measurement, and that is presenting some entirely new challenges.
We’ve seen a clear trend on many of our service design projects. Everybody is talking about the importance of adopting a client-centric approach. It makes sense, after all, to position the client at the centre of our service design efforts. But doesn’t it also make sense to include Business Process Management (BPM) in our early planning activities? read more
Thinking back to my time in the private sector, we were implementing ‘continuous improvement’ projects that delivered measurable results. We only really delivered measurable results when managers took real measurable action. read more
You’ve probably heard the thought experiment: an infinite number of monkeys on an infinite number of typewriters could create the works of Shakespeare. But in the real world, real people create Shakespeare-like content. They do so in an environment that supports effective communications, meaning they have the processes and knowledge in place to ensure success.
I think it’s time to confront one of the most interesting and tricky parts of a GCDOCS implementation: the process and dynamics of actually meeting with clients in order to model out their GCDOCS environment.