(part 4 of 5)
In the early GC web days we were still very much about providing an electronic version of print publications (e.g. brochures, fact sheets, etc.). But what usability experts have learned in more recent years is that we don’t read the same way online as we do with paper. Instead, users generally like to scan quickly, looking for bold headings and keywords that stand out. Think about it this way: when was the last time you read a web page from top to bottom, left to right, in entirety?
(part 3 of 5)
As explained in the TBS Guidance on Implementing the Standard on Web Usability, “a good navigation approach focuses on tasks; it does not represent an organizational chart”. But how literally should we really take the word task?
(part 2 of 5)
Historically a common tendency when architecting government websites, especially intranet sites, has been to organize information by the structure of the institution, or rather, by who owns the information. At first glance this can often seem like a logical approach to organizing web content. And although we are getting much better at moving away from this type of web information architecture (IA); there do, however, remain a number of problems with organizing web content by organizational design that we should keep in mind.
(part 1 of 5)
There’s no doubt about it, GC institutions are having difficulties with governance when it comes to the web. In recent years we’ve shifted to a user-centred model, and that means more stringent attention needs to be paid to what is published, why it is published, and when it should be un-published.
For the past few years, Systemscope has donated Christmas hampers to families in need, this year supporting the Christmas Hamper Project. For more than 30 years, the Christmas Hamper Project has supplied thousands of Ottawa families and individuals with boxes of food, toiletries and small gifts to help make their Christmas season a little brighter.
The widespread implementation of GCDOCS, coupled with Library and Archives Canada’s move to the digital transfer of information resources as of 2017, provides Government Departments with the perfect opportunity to review any existing digitization initiatives or embark on new ones.
In LAC’s own words: as of 2017 – information resources of enduring value that are created after 2017 will be accepted by LAC in digital format only
Wearing a “business analyst” hat, many of us often find ourselves on projects tasked with defining a set of requirements to address a given need.
I like to go into these engagements looking forward to the great adventure that will surely unfold. There is usually an interesting cast of characters who bring valuable insight and perspective from various angles, boots-on-the-ground knowledge, experience and history, and often a passion for the topic at hand. Getting the chance to sit down with stakeholders as we embark on our adventure is truly a privilege.
But it’s seldom without challenges. read more
Recently, my colleague Sarah and I attended the Nielsen Norman Group (NN/g) Chicago Usability Week. With what seemed like semester-long courses packed into a couple of days, Sarah and I left Chicago not only feeling impressed by the architecture but also by the wealth of knowledge we managed to cram into our brains in just one week.
So, what did we learn? Here are five takeaways that just start to bring the tip of the usability week iceberg into focus: