Author: Systemscope

Everything’s Different, But Has Anything Changed?: Realizing Efficiencies Through Organizational Transformation

Picture the perfect storm:  Administrative Review, Strategic Review, fiscal restraint and a sweeping organizational transformation.  Throw in the pressure to do more with less and voilà: the latest story of Service Canada, an organization on the cusp of a significant evolution to support the next generation of government service delivery.  However, with pressures as much bottom-up as they are top-down, Service Canada needs to be innovative in how they manage change that impacts all ranks of staff – locally and regionally, in the interest of more effective and efficient service delivery to Canadians.

Victor Abele, DG of Citizen Service Strategy, Denis Barbeau, Systemscope Partner and Practice Lead – Strategic Business Consulting and Stephen Karam, Systemscope Partner and Practice Lead – Government Service Excellence, went through the methods and tools used to engage executives and managers alike, defining a path toward measurable results through an effective organization firing on all cylinders.

Download the presentation: Everything’s Different, But Has Anything Changed?: Realizing Efficiencies Through Organizational Transformation

You Can’t Handle The Truth: Management of Performance

The truth is out there. So why is it so hard to find?  Performance measurement and management is often paid lip service in government, but rarely is it done well.  Is it because we are afraid of what we’ll find?  Will the truth affect our budget, our bonus, our credibility?  Is it safer to mask the truth under a thin veil of rhetoric in saying that objectives have been met, supported by simple indicators and a lot of spin?

As accountability instruments (e.g. Fed AA, MAF, PAA, PMA) continue to grab hold, there’s nowhere to hide.  Want to get credit for something – prove it!  Need to avoid a crisis – manage it!  Want to improve – learn and do it better!  Performance management is more than just tracking and reporting.  It’s critical in the upcoming climate of fiscal restraint, as well as strategic review and administrative review.

Gina Smith, A/Executive Director of the IT Project Review and Oversight Division, Treasury Board Secretariat, and Stephen Karam, Systemscope Partner and Practice Lead – Government Service Excellence highlighted how performance management within the GC are fundamentally evolving as a result of several influences – from Administrative Review to recent OAG reports through to the need for more effective executive decision support.

Download the presentation: You Can’t Handle the Truth: Management of Performance

Back to GTEC 2010 Overview

GTEC 2010: Igniting Government Transformation!

One of the hottest tickets at this year’s GTEC! – rapid-fire innovative thinking on transformational topics from Systemscope experts and client partners.

Nine (9) Ignite presenters shared thought-provoking and challenging stories about various aspects of government transformation – giving a quick window into a variety of trends that are fueling government transformation. Using 20 slides that advanced every 15 seconds, this intense and unique format kept everyone glued to the topics.

  • Goodbye Librarians… As the amount of digital data and information is growing at a dizzying pace, Linda Daniels-Lewis (Senior IM Consultant, Systemscope) notes it’s getting harder to pinpoint the best information sources. The traditional boundaries of collections management, electronic records management, data stewardship, digital preservation, and digital asset management are beginning to blur – what is the role for digital curators?
  • Five Myths About Performance… Performance Dashboards That Is – Everyone thinks they want a big, beautiful dashboard, but not every organization can handle it. Denise Eisner (Senior Consultant, Systemscope) exposes the dirty myths and offers some salient truths about web performance management in large organizations.
  • Clocks And Clouds: Process Analysis In the Post-Modern World – Clocks are neat, orderly systems that can be solved through reduction; clouds are an epistemic mess, highly irregular, disorderly, and more or less unpredictable. Kellen Greenberg (Director, Integrated Process Management, Systemscope) explains why knowing the difference makes a difference in effective process modeling.
  • $#*! My Dad Says About Business Architecture is Steven Karam’s (Partner and Government Service Excellence Practice Lead, Systemscope) refreshing and provocative look at the trials and tribulations of Business Architecture in the Government of Canada. It also reveals an easy entry point for GC organizations looking to use Business Architecture as a means to linking strategic IM/IT investments to policy and organizational outcomes .
  • RACIs – The Rosetta Stone For Your OrganizationDenis Barbeau (Partner and Strategic Business Consulting Practice Lead, Systemscope) describes how RACI diagrams are used as a foundation in organizational transformation, all the while fostering high levels of engagement, a common understanding of roles and responsibilities, and a consistent vocabulary that mitigates organizational ambiguity.

Systemscope also welcomed two exciting guests to its Ignite session: public policy entrepreneur, open government activist and negotiation expert David Eaves to talk about Open Data: Release the Power Within! and Ron Surette (DG of Information Technology Branch, Library and Archives Canada) who expanded on his theme GC: We’re Going Paperless! … Write That Down.

Back to GTEC 2010 Overview

GTEC 2010

Systemscope returned to GTEC October 5, 2010 with three informative workshops from our consultants paired with innovative public servants. New this year was a fast-paced, provocative Ignite-style session as well as two other workshops showcasing how public sector leaders are using new approaches and methods to address the persistent challenges within Government Transformation and Performance.

Presentations Now Available!



Workshop 1


Igniting Government Transformation:  With Ignite-style presentations from Systemscope experts and client partners David Eaves and Ron Surette, DG of Information Technology Branch, Library and Archives Canada.

Workshop 2


You Can’t Handle The Truth: Management of Performance: With Gina Smith, A/Executive Director of the IT Project Review and Oversight Division, TBS, and Stephen Karam, Systemscope Partner and Practice Lead – Government Service Excellence.

Workshop 3


Everything’s Different, But Has Anything Changed?: Realizing Efficiencies Through Organizational Transformation: With Victor Abele, DG of Citizen Service Strategy, Service Canada, Denis Barbeau, Systemscope Partner and Practice Lead – Strategic Business Consulting and Stephen Karam, Systemscope Partner and Practice Lead – Government Service Excellence

Managing Information in the Public Sector: Architecting for the E-Record

Systemscope Senior IM specialist Linda Daniels-Lewis and Alexandra Freeland from the Canadian Nuclear Safety Commission (CNSC) presented Architecting for the E-Record on Tuesday, April 27th, 2010 at the Managing Information in the Public Sector conference in Toronto, Ontario. Their session focused on:

  • The requirements for managing an electronic record;
  • Which systems can and should be regarded as Systems of Record deserving of RM rigor;
  • The information architecture components required to aggregate records across data systems;
  • How the development of a Business Information Relationship Model can help identify those IA components; and
  • How digital signatures can be introduced and managed to reduce the need to retain signed paper records.

Managing e-Records Without an EDRMS

On October 21 2009, Systemscope’s Senior Information Architect Linda Daniels-Lewis delivered a very well-received workshop at the 5th Electronic Documents and Records Management conference in Ottawa. The workshop explored a common challenge faced by many GC organizations:  managing e-records without the support of an Electronic Document and Records Management System (EDRMS). The workshop drew participants through a process that covered:

  • Defining the e-Record
  • Managing e-records
  • Classifying e-records
  • Where to begin
  • How to proceed
  • How to succeed

If you’d like to discuss this challenge with Linda, she can be reached via email at daniels-lewis[at]


Download the Presentation (English, PDF)

For more information, visit the Federated Press (PDF link)

Systemscope GTEC Session Messages Acknowledged by the Ottawa Citizen

Thom Kearney of the Treasury Board Secretariat’s CIO Branch, who presented at one of our open workshop sessions during GTEC this year with Jane Stewart – Systemscope’s Director of Web Channel Management – made an impression with session participants as well as with the Ottawa Citizen.  Kearney’s work with GCPedia, a government version of Wikipedia aimed at allowing federal employees to share information and collaborate, was acknowledged as the article draws attention to the Government of Canada’s efforts to become a more open and collaborative organization, internally and externally.


GTEC 2009 – Architecting 2.0: Striking the Balance Between Control and Chaos

[Le français suit]

Many GC organizations are still learning and applying the lessons of Web 1.0 with respect to information architecture, findability, and managing content lifecycles. Web 2.0 creates new challenges. One of the most compelling aspects of Web 2.0 is that it enables open, creative, user-generated approaches to contributing and organizing information, but social media platforms also need to get the basics right: ease of use, search that works, and content you can trust and manage from cradle to grave. What tactics can you use to strike the right balance between control and chaos? What’s the relationship between user-generated content (wiki articles, blog posts, group discussion, tweets) and more traditionally understood content domains (Web sites, documents, and records)?

Using GCPEDIA as an example, this session focused on the principles, challenges and risks involved in architecting effective and usable social media experiences. Jane Stewart, Systemscope’s Senior Web Information Architect and Director of Web Channel Management, and Thom Kearney of Treasury Board’s Chief Information Officer Branch discussed:

  • The role of categories and taxonomies in social media environments;
  • User tagging vs. controlled terminology;
  • Finding and linking across multiple repositories;
  • Managing “trust” in Web 2.0 environments.

Download the Presentation: Architecting 2.0: Striking the Balance Between Control and Chaos (English)


Créer l’architecture du  2.0 : atteindre l’équilibre entre le contrôle et le chaos

Plusieurs entreprises du GC en sont encore au stade de l’apprentissage et de la mise en œuvre des leçons du Web 1.0 quant à l’architecture de l’information, la trouvabilité et la gestion du cycle de vie du contenu. Le Web 2.0 amène avec lui de nouveaux défis. L’un des aspects les plus fascinants du Web 2.0 est sa possibilité de permettre aux utilisateurs de contribuer au contenu et à l’organisation de l’information de manière ouverte et créative. Toutefois, les fondements de ces plateformes de médias sociaux doivent être solides : faciles à utiliser, permettre une recherche efficace et créer un contenu auquel on peut se fier et qu’on peut gérer intégralement, « du berceau au tombeau ». Quelles méthodes pouvez-vous utilisez pour atteindre cet équilibre entre le contrôle et le chaos ? Quel est le lien entre le contenu généré par l’utilisateur (articles wiki, blogues, discussions collectives et microblogage) et les domaines de contenu plus traditionnels (sites Web, documents et enregistrements)?

En utilisant l’exemple du GCPEDIA, cet atelier était axé sur les principes, les défis et les risques liés à l’élaboration d’une architecture qui permettra des expériences de médias sociaux à la fois efficaces et utiles. Jane Stewart, chef des services de l’architecture de l’information Web et directrice de la gestion du canal Web chez Systemscope et Thom Kearney, de la Direction de dirigeant principal de l’information du Conseil du Trésor, ont discutés:

  • le rôle des catégories et des taxonomies dans les environnements de médias sociaux;
  • l’utilisation du taggage contre de terminologies contrôlées;
  • rechercher et relier plusieurs logithèques de référence; et
  • la gestion de la « confiance » dans les environnements Web 2.0.

Désolée, cette présentation n’est pas disponible en français.