This winter I came to understand why I still love my profession. My latest project was an intense blur of task analysis, content prototyping and testing, all done with government program experts who loved the process as much as our team did. read more
Author: Denise Eisner
Denise Eisner is a senior-level content/UX strategist with a passion for creating enhanced user experiences. As a senior consultant at Systemscope, Denise’s experience and specializations include content strategy and design, writing/editing, prototyping, usability testing, web analytics, project management and change management.
Budgeting comes but once a year and now is the time to build arguments that pull your Communications team full-force into the age of design thinking, Agile, and DesignOps. read more
A cohort of Systemscopers joined several hundred UX designers, coders, data specialists and leaders in Gatineau, Quebec early this month for the 9th edition of this popular and enduring UX event. Here’s five takes on the experience. read more
About six months ago I asked my office mate Sandy what she thought about the coffee pods and large plastic water jugs flowing through our staff kitchen at Systemscope. “Not very eco-friendly,” she observed. “Wonder if we can find something better?” read more
A consultation is underway now to define the principles our government will use to guide its digital transformation. A draft principle says “build the right team: create and empower multidisciplinary teams, linking policy with delivery.” read more
Collaboration rarely happens smoothly 100% of the time. You can influence your client’s website vision with factual evidence attached to options you created together, but there will be times when the client’s final preference is his or her original plan. How do you move forward?
Building a collaborative solution
It’s not uncommon for clients to come to us with fairly established web solutions they think will work. read more
Understanding requirements and results
The program lead stops by your desk with a web publishing request: update his entire site with a new tagline and logo, plus new content, a video and a blog, by end of fiscal year. He asks you to also prepare a deck to the senior management committee about the new approach for the site by next week. read more