Author: Kathy Roy

Kathy Roy has implemented business transformation and change management projects in complex organizations for over two decades. She has worked with major companies, both public and private, and with numerous business sectors in both Canada and the United States. She is part of Systemscope's Strategic Business Consulting practice.


Top 8 Reasons Why Workplaces Need Millennials

Every generation has faced its mountain of criticism and negative stereotyping. It shouldn’t come as a surprise that the millennial generation (approx. age 16-34) is no different.  This criticism seems to reach new heights when the generation clash occurs within the workplace.  This is nothing new as the value of ‘experience’ usually clashes with the value of ‘new ways of doing things’. read more

The Case for Business Process Management

We’ve seen a clear trend on many of our service design projects. Everybody is talking about the importance of adopting a client-centric approach. It makes sense, after all, to position the client at the centre of our service design efforts.  But doesn’t it also make sense to include Business Process Management (BPM) in our early planning activities? read more

Data-driven decision making: To value or not to value – that is the question

The topic of performance measurement is on everyone’s mind these days.  Government departments are being asked to adopt data-driven decision making, and in response I bear witness to organizations striving to respond to this call for action.  I also see those same organizations struggling to understand how to respond.

What does data-driven decision making mean? read more

What could business process mapping possibly have to do with enabling work?

Enabling work includes policy development, guidance creation, training, planning, strategy, and reporting functions, and other work which “enables” or “supports” the core business of a department. We typically think of business process mapping (BPM) as related to the core business, and not so much with the functions that support this business.

In fact, BPM and enabling work overlap in many ways. If you’re asking the question, you are definitely not alone. Indeed, you are part of a large majority of public sector workers.  By default, that makes my opinion quite unpopular and out of step with the norm.  But does that necessarily make it unfounded or irrelevant? read more

Tooling with IM Enablers

Thanks to the ARMA-NCR Board and IM Community for a fun and thought provoking discussion earlier this month.

We discussed specific change management and business analysis tools that can be used by business and IM folks alike.  With foundational elements like organizational change and business processes, it’s not surprising that we have so much in common.
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