Job: Service Design Consultant
We are looking for a service design consultant to join our team, helping to infuse user-centred design into our Government of Canada consulting engagements, ultimately transforming how our clients deliver government services to Canadians.
As a Systemscope Service Design Consultant, you will:
• Lead consulting projects for our Government of Canada clients to improve the delivery of services to Canadians
• Facilitate co-creation, ideation and solutioning sessions with senior government leaders
• Produce service design deliverables (e.g. personas, scenarios, prototypes, blueprints, storyboards) to communicate and drive transformation
• Contribute to a growing team of user experience designers and consulting capability at Systemscope
You love applying user-centred design principles to explore user/client needs
You are passionate about understanding processes and analyzing where improvements can deliver a more streamlined experience
You have facilitated design thinking and other user-centred design workshops
You enjoy solving problems using creativity and co-design
You can quickly and clearly communicate using visual techniques
You hold or are eligible for GC Security clearance
Nice to have:
You can work effectively in both English and French
You have GC Secret (Level II) clearance
You are creative and have interaction design experience
Ideally, you have education and/or 5+ years of experience in the above areas, however, we are building out our team at all levels.
We also recognize that you have many other skills and passions, and that is what makes you a great consultant. Tell us about how you round out this role.