Category: Business Operations
The topic of performance measurement is on everyone’s mind these days. Government departments are being asked to adopt data-driven decision making, and in response I bear witness to organizations striving to respond to this call for action. I also see those same organizations struggling to understand how to respond.
What does data-driven decision making mean? read more
As a long-standing supporter of the Association of Records Managers and Administrators (ARMA), Systemscope has delivered many presentations at their program meetings. This year, we participated in the Spring Workshop Series and offered a new approach for Information Management performance measurement through an engaging and interactive session. read more
Casey is not a morning person. From the time Casey’s alarm goes off, to the point of arrival at work, it takes about 2 rushed and frantic hours, each and every day. Some mornings are slightly better, and some are slightly worse. But overall, Casey is not happy with his routine and wants to make a change. The big question, is where to begin. (We can use Casey’s routine to instruct us on processes for organizational improvement – after all, improvements can be found everywhere) read more
Enabling work includes policy development, guidance creation, training, planning, strategy, and reporting functions, and other work which “enables” or “supports” the core business of a department. We typically think of business process mapping (BPM) as related to the core business, and not so much with the functions that support this business.
In fact, BPM and enabling work overlap in many ways. If you’re asking the question, you are definitely not alone. Indeed, you are part of a large majority of public sector workers. By default, that makes my opinion quite unpopular and out of step with the norm. But does that necessarily make it unfounded or irrelevant? read more
On the job we are often confronted with complex business problems and are asked to prepare solutions for implementation. Focusing on functions when we should be focusing on processes may result in wasted time and effort (and vice versa). read more
Thanks to the ARMA-NCR Board and IM Community for a fun and thought provoking discussion earlier this month.
We discussed specific change management and business analysis tools that can be used by business and IM folks alike. With foundational elements like organizational change and business processes, it’s not surprising that we have so much in common.
A massive migration of content currently sitting on various government department websites is set to culminate in one home for most Canadian federal government information and services: Canada.ca. This new site will let anyone look for content without having to visit multiple websites. read more
In my previous blog, we discussed the Lean approach to eliminating waste in work processes. This conversation is extremely relevant and timely given the Government of Canada’s endorsement of Lean as the methodology of choice for streamlining work processes. In fact many functional teams across Ottawa are already embarking on lean initiatives as part of their business improvement efforts, and/or in relation to Destination 2020 action plans. Now it’s time to discuss the Lean Six Sigma approach. read more