Category: Change Management


Think Traceability

Wearing a “business analyst” hat, many of us often find ourselves on projects tasked with defining a set of requirements to address a given need.

I like to go into these engagements looking forward to the great adventure that will surely unfold.  There is usually an interesting cast of characters who bring valuable insight and perspective from various angles, boots-on-the-ground knowledge, experience and history, and often a passion for the topic at hand. Getting the chance to sit down with stakeholders as we embark on our adventure is truly a privilege.

But it’s seldom without challenges. read more

Collaboration: Are we actually achieving it?

Common definitions for Collaboration are:  To work with others to complete a task and to achieve shared goals; to cooperate with others with which one is not immediately connected (taken from Wikipedia).

These definitions are pretty basic.  Experience, however, has taught me that collaboration is a complex concept within most organizations.  read more

Working Together – why we should do it more

It’s nothing new or particularly innovative, but for some reason I keep seeing people stray from engaging in or seeking out team work. What I mean by team work in the context of my work – change management – is being proactive in working closely with those that directly influence the outcome of a project (transformation or change)… and its success.

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NN/g Chicago Usability Week 2014

Recently, my colleague Sarah and I attended the Nielsen Norman Group (NN/g) Chicago Usability Week. With what seemed like semester-long courses packed into a couple of days, Sarah and I left Chicago not only feeling impressed by the architecture but also by the wealth of knowledge we managed to cram into our brains in just one week.

So, what did we learn? Here are five takeaways that just start to bring the tip of the usability week iceberg into focus:

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User Experience Scenarios: The Next Wave of Change Management

Systemscope’s Kathy Roy championed “The Next Wave of Change Management” to some 200 IT industry attendees of the 2014 Developing Professionalism in Informatics (DPI) conference on May 21, 2014 at the Ottawa Convention Centre.

Roy explained how development of user experience scenarios help show how people will use and experience change in a future state. Scenarios are used to minimize impacts and deliver more successful projects.

Download the presentation: Systemscope_User Experience Scenarios – May 2014

Free User Scenario Tool

Our user scenario tool is used to not only illustrate process detail, but also to capture the impact on individual behaviour and the benefits to be derived by the change (what Roy calls WIIFE, or “What’s In It For Me?”).

For a free Visio  and PDF version of the tool, please send an email to Denise Eisner with your name, title and organization.

A Transformation Midterm Report

Organizations are implementing many complex changes concurrently and within short time frames. Senior leaders continually add new priorities to their organizational workloads, ensuring a perpetual state of transition. We continue to expect staff to deliver quality services and products to internal and external clients. It’s official, we have entered a state of being over-committed.

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