Canadians have become more empowered with access to information and technology that enable them to interact with each other and institutions in new and profound ways. We have Open Government, Access to Information and Privacy online requests, and other tools that enable transparency. Services such as Uber and Airbnb allow strangers to interact to create new experiences. With this push towards transparency, I wanted to take a look at how Canadians feel about trust, are how this affects their relationship with institutions. The results surprised me: as we’ve lost trust in those in authority, we have gained trust in each other. This shift represents huge opportunities for those willing to work with – not just for – the public. read more
Category: Digital Transformation
As a partner of a strategic consulting firm working with the Government of Canada on major transformation initiatives, I take great pride in leading a Learning Organization, intent on researching, developing and actively sharing our intellectual property, methodologies and knowledge.
To continually challenge our way of thinking and connect the dots between our learning resources, methodologies and service offerings to our clients, I often read the Harvard Business Review (HBR), whose articles are as foundationally relevant today as they were 25 or even 50 years ago. Recently, I was prompted to think about the state of managing in a time of change when reading a recent HBR article that claimed 83% of Public sector re-orgs fail (Making Government Re-Orgs Work – April 2017). Given the current flux related to new strategic approaches directed by the GC Policy on Results, what can we learn to enhance our likelihood of success on government transformation initiatives? read more
A consultation is underway now to define the principles our government will use to guide its digital transformation. A draft principle says “build the right team: create and empower multidisciplinary teams, linking policy with delivery.” read more
Collaboration rarely happens smoothly 100% of the time. You can influence your client’s website vision with factual evidence attached to options you created together, but there will be times when the client’s final preference is his or her original plan. How do you move forward?
If you are around public-sector transformation initiatives enough, you will likely have heard a variation of some (if not all) of the following statements:
- “BIG DATA will transform our organization.”
- “We will make DATA-DRIVEN decisions.”
- “We need to collect MORE data on our services/operations/etc.”
Takeaways from DPI conference talk with Michele Romanow, entitled Getting to Success: Embracing Change, Encouraging Disruption, and Incentivizing Innovation.
I recently had the pleasure of attending DPI’s annual 3-day Professional Development Week conference here in Ottawa. This training event welcomes approximately 1,000 professionals from the private and public sector who are passionate about self-development. The conference was kicked off with a keynote address on innovation, presented by Michele Romanow, successful tech entrepreneur, where she discussed her viewpoints on embracing change and fostering innovation.
I’d like to share my three key takeaways from her presentation on how to achieve success when everything tries to stand in your way.
Building a collaborative solution
It’s not uncommon for clients to come to us with fairly established web solutions they think will work. read more
Understanding requirements and results
The program lead stops by your desk with a web publishing request: update his entire site with a new tagline and logo, plus new content, a video and a blog, by end of fiscal year. He asks you to also prepare a deck to the senior management committee about the new approach for the site by next week. read more