I’m going to share a secret from nearly twenty years of working on the web. Peel the lid back on a major website build, and you’d be forgiven for wondering whether the efforts going into planning, creating and managing the written word are commensurate with the effort going into technical or structural aspects of the project. Put another way: visitors to a site are there for the content. Those who build sites end up putting plenty of time into other aspects of the project first. So why aren’t we putting more effort where the impact is greatest?
Category: Digital Transformation
When we examine public sector organizations, we are often reviewing the product of an evolution in structure. This product has been incrementally added-to or reduced depending on changes in priorities. For the most part, it is difficult to incorporate long-term strategic design principles as part of these changes. This places an importance on periodic reviews, which can ensure alignment to visions and objectives, and drive continuous improvement through better working relationships and structures. read more
Last week we had the pleasure of running a session on the topic of Digital Government at the CIO Summit. In addition to defining why Canada needs a digital strategy, we talked about what needs to change for us to become digital by 2025, who should be involved in developing a digital strategy and what should be our guiding principles.
Before getting into the feedback from the summit participants, I want to reflect on what being truly digital means to Canada. Digital, like electricity before it, has the potential to change the way we run our country and will have an impact on our economy. read more
Lost in the blue water between Norway, Sweden and Germany, you’ll find a cluster of islands and a peninsula known as Denmark, but don’t be fooled, this country is anything but off the map. With over 5 million citizens, Denmark is currently ranked as the happiest country in the world by the UN in their World Happiness Report, where Canada is sixth on the list. Denmark seems to have a good understanding of how to please their citizens, so what can be contributing to this overwhelming happiness of citizens? I wondered if it could relate their public services, sustainability, or bicycle culture? read more
Casey is not a morning person. From the time Casey’s alarm goes off, to the point of arrival at work, it takes about 2 rushed and frantic hours, each and every day. Some mornings are slightly better, and some are slightly worse. But overall, Casey is not happy with his routine and wants to make a change. The big question, is where to begin. (We can use Casey’s routine to instruct us on processes for organizational improvement – after all, improvements can be found everywhere) read more
Enabling work includes policy development, guidance creation, training, planning, strategy, and reporting functions, and other work which “enables” or “supports” the core business of a department. We typically think of business process mapping (BPM) as related to the core business, and not so much with the functions that support this business.
In fact, BPM and enabling work overlap in many ways. If you’re asking the question, you are definitely not alone. Indeed, you are part of a large majority of public sector workers. By default, that makes my opinion quite unpopular and out of step with the norm. But does that necessarily make it unfounded or irrelevant? read more
As a content strategist working on Canada.ca, I work with government departments who want to understand how the new site will support their content. They want to know for example which template to use, the best practices for writing page titles, or how to format lists.
Aside from these practical concerns, there’s an equally fundamental issue to consider as departments prepare for the move to a single federal government website. read more
Last month, Systemscope was a proud sponsor of the CanUX conference – an “amazing showcase of modern experience design trends” held at the Canadian Museum of History in Gatineau, Quebec.
As an attendee of the sold-out event – here are my key takeaways:
- Design is a big deal
- Belting out O’ Canada in public should be rewarded with beer
- Consider the Context– (I have a feeling this is going to get really important)
- Thinking like a user is NOT user research
- UX toolset needs to expand to measure the whole experience, not just the usability aspect
- UX matters, really, it does