Category: Information Management


Connecting the IM-Business Dots

I have found that there is a disconnect between how we use information and how information management professionals talk about information to our clients, the users. This disconnect means that IM is not delivering the services that clients actually need. The key to aligning real-world information use with real-world information practice is ENGAGEMENT. By incorporating engagement – asking real users – we can do better IM. Let me show you: read more

Once Upon IM: How to Tell (and Sell) the Story – Systemscope’s IM Dragons’ Den at ARMA’s Spring Workshops 2017

Systemscope Presents: IM Dragons' DenWhat IM is selling, business isn’t buying. Information Management (IM) in the Government of Canada is often viewed as a burden exercise focused only on compliance rather than building a valued partnership with the business.  Most times, the problem is the message – or the “pitch” – to make senior execs stand up, take notice, and get behind making the right investments in IM. read more

INFOGOV16: The Conference of Cthulhu

Six Systemscopers stuck in a sedan for a span… sounds like the punchline of a bad joke, right? It was actually a van, but that would ruin the alliteration and literary elements which were the highlights of our touristy ventures in Providence, Rhode Island – a city known for its association with H.P. Lovecraft and Edgar Allan Poe. Besides roaming the spooky graveyards, awesome libraries, and colonial streets that inspired the literary geniuses, the six Systemscopers road tripped down to Providence for the Information Governance Conference 2016 hosted by the Information Coalition, a group formed to address perceived gaps from other Records and Information Management (RIM) associations and support the Information Governance (IG) community. Our goal was to learn about Information Governance and assess what aspects could be brought into the Government of Canada (GC) context. read more

Five Strategies for Moving Forward on Digital Transformation for Government

How government interacts with its citizens and stakeholders, particularly through digital channels like Canada.ca, is creating an opportunity to think about digital transformation in a new context. What does it mean for government to change the way it organizes, processes, engages and makes decisions about its online services and information? read more

You’re reading this: the case for content strategy

I’m going to share a secret from nearly twenty years of working on the web. Peel the lid back on a major website build, and you’d be forgiven for wondering whether the efforts going into planning, creating and managing the written word are commensurate with the effort going into technical or structural aspects of the project. Put another way: visitors to a site are there for the content. Those who build sites end up putting plenty of time into other aspects of the project first. So why aren’t we putting more effort where the impact is greatest?

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