Category: Information Management


Will Digital Government Kill Traditional Information Management?

Buzzwords aside, let’s get real with Digital Government. While there are some examples of digital services being offered, digital government is still in its nascent stage within the Government of Canada. As I reflect on information within this concept, I realize that the evolution of information management as a service becomes more critical: information flows will evolve; policies and institutions will have to adapt to this trend; and information risks to will have to be identified and mitigated.

Evolving information management into a service within a digital context will shake traditional information management to its core. My three cents below: read more

Does a Telco Lay Fibre Optic Cables or Make It Possible for You to Order Pizza? — IM as a Service

My conversations with Andrezza Falk, a consultant with Systemscope, have challenged me to broaden my understanding of information management, and to think of it as a practice that goes beyond compliance and as a service in its own right.
What follows is a dramatized account of Andrezza’s thought-provoking questions and my sometimes less-than-articulate deer-in-the-headlights responses…


Andrezza: “Should IM practitioners think of themselves as ensuring compliance or delivering a service?” 

read more

Connecting the IM-Business Dots

I have found that there is a disconnect between how we use information and how information management professionals talk about information to our clients, the users. This disconnect means that IM is not delivering the services that clients actually need. The key to aligning real-world information use with real-world information practice is ENGAGEMENT. By incorporating engagement – asking real users – we can do better IM. Let me show you: read more

Once Upon IM: How to Tell (and Sell) the Story – Systemscope’s IM Dragons’ Den at ARMA’s Spring Workshops 2017

Systemscope Presents: IM Dragons' DenWhat IM is selling, business isn’t buying. Information Management (IM) in the Government of Canada is often viewed as a burden exercise focused only on compliance rather than building a valued partnership with the business.  Most times, the problem is the message – or the “pitch” – to make senior execs stand up, take notice, and get behind making the right investments in IM. read more

INFOGOV16: The Conference of Cthulhu

Six Systemscopers stuck in a sedan for a span… sounds like the punchline of a bad joke, right? It was actually a van, but that would ruin the alliteration and literary elements which were the highlights of our touristy ventures in Providence, Rhode Island – a city known for its association with H.P. Lovecraft and Edgar Allan Poe. Besides roaming the spooky graveyards, awesome libraries, and colonial streets that inspired the literary geniuses, the six Systemscopers road tripped down to Providence for the Information Governance Conference 2016 hosted by the Information Coalition, a group formed to address perceived gaps from other Records and Information Management (RIM) associations and support the Information Governance (IG) community. Our goal was to learn about Information Governance and assess what aspects could be brought into the Government of Canada (GC) context. read more