We’ve seen a clear trend on many of our service design projects. Everybody is talking about the importance of adopting a client-centric approach. It makes sense, after all, to position the client at the centre of our service design efforts. But doesn’t it also make sense to include Business Process Management (BPM) in our early planning activities? read more
Category: User Experience
Here are a few things we hope (and believe) we’ll see for the organization and online presence of the Government of Canada in 2017. read more
How government interacts with its citizens and stakeholders, particularly through digital channels like Canada.ca, is creating an opportunity to think about digital transformation in a new context. What does it mean for government to change the way it organizes, processes, engages and makes decisions about its online services and information? read more
Is there something more we should think about when planning enterprise IT initiatives when it comes to change management in an agile context? read more
I’m going to share a secret from nearly twenty years of working on the web. Peel the lid back on a major website build, and you’d be forgiven for wondering whether the efforts going into planning, creating and managing the written word are commensurate with the effort going into technical or structural aspects of the project. Put another way: visitors to a site are there for the content. Those who build sites end up putting plenty of time into other aspects of the project first. So why aren’t we putting more effort where the impact is greatest?
Time and again, faceted classification has proven itself to be a flexible and accommodating way to find information. Countless e-commerce sites on the Internet, as well as mobile apps, have made faceted browsing the preferred means of navigating a domain of information, especially those with which one is not totally familiar. Government departments and agencies can benefit from this by leveraging user (civil servants, but also everyday citizens) familiarity in this type of information seeking behaviour (Amazon, eBay, etc.) in their daily lives. read more
Lost in the blue water between Norway, Sweden and Germany, you’ll find a cluster of islands and a peninsula known as Denmark, but don’t be fooled, this country is anything but off the map. With over 5 million citizens, Denmark is currently ranked as the happiest country in the world by the UN in their World Happiness Report, where Canada is sixth on the list. Denmark seems to have a good understanding of how to please their citizens, so what can be contributing to this overwhelming happiness of citizens? I wondered if it could relate their public services, sustainability, or bicycle culture? read more
This is the second blog in a series on data visualization. Read the first blog in the series for an introduction on the subject.
What I’ve found particularly interesting while working with clients to produce data visualizations is the lack of clarity around which information needs to be presented. Many clients have embraced data collection and are making use of the charts feature in Excel to create data visualizations. PowerPoint presentations are ballooning as visualizations are inserted to showcase all of the data being collected and the various explorations of data relationships. Having accessible and reliable data is certainly a necessity, and no small accomplishment, but it doesn’t resolve the issue that at the end of the presentation the viewers are left with unanswered questions. How are we doing? Where should we focus next?
This is an interesting dichotomy. We have a data overload and an information drought. You could say that the expression “data-informed decision” is a misnomer. read more