Category: User Experience


“Ghosting” and Other Techniques to Get Buy-In for Your Mandatory GCDOCS Metadata

We often tout the benefits of a metadata-driven EDRMS implementation for findability, and too often neglect the other advantage it can offer: consistency. Even just a handful of relevant tags applied uniformly across an enterprise system can make a massive impact in the quality of digital information and records management within an organization.

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NN/g Chicago Usability Week 2014

Recently, my colleague Sarah and I attended the Nielsen Norman Group (NN/g) Chicago Usability Week. With what seemed like semester-long courses packed into a couple of days, Sarah and I left Chicago not only feeling impressed by the architecture but also by the wealth of knowledge we managed to cram into our brains in just one week.

So, what did we learn? Here are five takeaways that just start to bring the tip of the usability week iceberg into focus:

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User Experience Scenarios: The Next Wave of Change Management

Systemscope’s Kathy Roy championed “The Next Wave of Change Management” to some 200 IT industry attendees of the 2014 Developing Professionalism in Informatics (DPI) conference on May 21, 2014 at the Ottawa Convention Centre.

Roy explained how development of user experience scenarios help show how people will use and experience change in a future state. Scenarios are used to minimize impacts and deliver more successful projects.

Download the presentation: Systemscope_User Experience Scenarios – May 2014

Free User Scenario Tool

Our user scenario tool is used to not only illustrate process detail, but also to capture the impact on individual behaviour and the benefits to be derived by the change (what Roy calls WIIFE, or “What’s In It For Me?”).

For a free Visio  and PDF version of the tool, please send an email to Denise Eisner with your name, title and organization.

It’s Final: Usability Testing is Not POR

Though Mother Nature says otherwise today, the sun is shining across the National Capital Region.

Word came this week that Treasury Board Secretariat released guidance on the definitions of consultation and citizen engagement, public opinion research (POR), stakeholder interviews and usability testing. read more

Five 2014 Public Sector Predictions: Looking Back to Look Forward

As health-based resolutions ramp up across Canada to counter last month’s holiday socializing, the Canadian government jumps into 2014 with a slate of promising initiatives designed to trim the fat, so to speak, from the public purse. A review of how some of those initiatives initially fared in 2013 says a lot about what could or could not work in the government’s favour in the coming year. read more