Everything’s Different, But Has Anything Changed?: Realizing Efficiencies Through Organizational Transformation
Picture the perfect storm: Administrative Review, Strategic Review, fiscal restraint and a sweeping organizational transformation. Throw in the pressure to do more with less and voilà: the latest story of Service Canada, an organization on the cusp of a significant evolution to support the next generation of government service delivery. However, with pressures as much bottom-up as they are top-down, Service Canada needs to be innovative in how they manage change that impacts all ranks of staff – locally and regionally, in the interest of more effective and efficient service delivery to Canadians.
Victor Abele, DG of Citizen Service Strategy, Denis Barbeau, Systemscope Partner and Practice Lead – Strategic Business Consulting and Stephen Karam, Systemscope Partner and Practice Lead – Government Service Excellence, went through the methods and tools used to engage executives and managers alike, defining a path toward measurable results through an effective organization firing on all cylinders.