Systemscope at GTEC 2005
On October 4th, 2005, you are invited to join Systemscope in the Governor General Suite of the Westin Hotel for one, or all, of our three exciting, timely and informative workshops on how GoC departments are evolving their client service strategies through innovation and transformation:
- ROADMAP TO A COHERENT GoC INTERNET PRESENCE:
Building on what we've learned from Government On-Line to continue to enrich the client experience
Download the presentation: English French
- THE SCAVENGER SOLUTIONS ARCHITECTURE:
Leveraging your IM/IT investments with shared GoC offerings for a flexible enterprise solution
(A Case Study from Canadian Heritage)
Download the presentation: English French - SEAMLESS GOVERNMENT:
How Industry Canada's BizPaL is successfully removing the barriers to effective interjurisdictional service delivery
Download the presentation: English French
Who Should Attend:
CIOs, DGs, Directors, IM Managers, Service Delivery Managers and more
With Government On-Line (GOL) funding sunsetting March 2006, GoC departments have a wealth of knowledge, experience, and best practices to draw upon to evolve the principles of horizontality, client-centricity, and coherence in service delivery over the Internet channel, within a multi-channel context. Â The Roadmap, developed through the Gateway and Cluster Directorate and endorsed by the GoC's Service Management Board (SMB), is a means for departments to choose one or more paths toward providing their clients with a more seamless client experience when interacting with the GoC. The Roadmap, coupled with an associated Action Plan, provides a step-by-step guide for departments to move their online service delivery maturity to a level that is whole of government, while continuing to fulfill departmental policy outcomes.Join Elena and Stephen for this presentation of the Roadmap and supporting reference material, including:
- Proposed future state concept for the coherent GoC Internet presence
- GoC Service Delivery Maturity Model - a working reference
- The Roadmap Action Plan
Elena Mantagaris, Senior Advisor, Gateways & Clusters Directorate, PWGSC
Systemscope Presenter:
Stephen V. Karam - Partner, Systemscope
Who Should Attend:
CIOs, DGs, Directors, IM Managers and more
How do you meet the business and functional needs of 58 diverse and geographically dispersed Grants and Contributions (Gs&Cs) programs with today's technologies? This was the challenge recently posed to Canadian Heritage, whose Internet-savvy client and employee base were clamouring for improved service levels via the electronic channel. Canadian Heritage and Systemscope jointly developed a business case addressing these pressing needs, while respecting organizational capacity, financing and capability constraints. The result? - A flexible enteprise architecture solution that leverages existing Heritage investments in IM/IT applications and infrastructure, and "scavenges" for other flexible components through Government of Canada Shared Systems solutions.Join Valerie and Denis for this discussion of the requirements and rational that led to the "Scavenger Solutions Architecture" and for lessons learned in such areas as:
- management engagement and championing
- stakeholder expectation management
- business process mapping and alignment to support new IM/IT functionality
- and the opportunities and challenges of implementing a Solutions Architecture that respects organizational capacity and departmental readiness
Systemscope is proud to feature the following guest speaker:
Valerie Wutti - Chief Information Officer for Canadian Heritage
Systemscope Presenter:
Denis Barbeau - Partner, Systemscope
Who Should Attend:
CIOs. DGs, Directors, Service Delivery Managers, Client Relationship Managers and more
Industry Canada's BizPaL (Business Permits and Licenses) has the potential to dramatically change the way the Government of Canada delivers services to its clients. The success of an interjurisdictional service delivery initiative relies not only on effective implementation of the technology, but also on a sound business approach. The partnership and governance structure amongst three levels of government - federal, provincial/territorial, and municipal - has been a key underpinning of the BizPaL initiative since its inception. Now in pilot phase, the BizPaL team wants to share the story of how it has successfully engaged provincial and municipal partners to help remove red tape for Canadian business.Join Guylaine and Stephen for the story of BizPaL's road to implementation, including:
- Moving from concept to business plan
- Effecting business transformation
- Engaging interjurisdictional partners
- Challenges overcome and opportunities exploited
Systemscope is proud to feature the following guest speaker:
Guylaine Brunet - Industry Canada
Systemscope Presenter:
Stephen V. Karam - Partner, Systemscope
