Every generation has faced its mountain of criticism and negative stereotyping. It shouldn’t come as a surprise that the millennial generation (approx. age 16-34) is no different. This criticism seems to reach new heights when the generation clash occurs within the workplace. This is nothing new as the value of ‘experience’ usually clashes with the value of ‘new ways of doing things’. read more
This Canada Day, folks from my community (Wakefield and Chelsea, QC – about 30 km north of Ottawa) paddled the Gatineau River to Ottawa with folks from Kitigan Zibi Algonquin First Nation. It’s a paddle bringing about real, community based reconciliation and transformation. This year was particularly significant, due to the importance placed on Canada’s 150th anniversary. read more
Six years ago, no one was talking about performance measurement, and that presented some distinct challenges. Now, everyone is talking about performance measurement, and that is presenting some entirely new challenges.
Building a collaborative solution
It’s not uncommon for clients to come to us with fairly established web solutions they think will work. read more
Understanding requirements and results
The program lead stops by your desk with a web publishing request: update his entire site with a new tagline and logo, plus new content, a video and a blog, by end of fiscal year. He asks you to also prepare a deck to the senior management committee about the new approach for the site by next week. read more
We’ve seen a clear trend on many of our service design projects. Everybody is talking about the importance of adopting a client-centric approach. It makes sense, after all, to position the client at the centre of our service design efforts. But doesn’t it also make sense to include Business Process Management (BPM) in our early planning activities? read more
Thinking back to my time in the private sector, we were implementing ‘continuous improvement’ projects that delivered measurable results. We only really delivered measurable results when managers took real measurable action. read more
You’ve probably heard the thought experiment: an infinite number of monkeys on an infinite number of typewriters could create the works of Shakespeare. But in the real world, real people create Shakespeare-like content. They do so in an environment that supports effective communications, meaning they have the processes and knowledge in place to ensure success.