Author: Nicole Satchell
Nicole Satchell is an information management professional who has experience in the federal government, municipal government, and non-profit organizations. She has worked on a variety of projects, including GCDOCS Information Architecture development and business process analysis projects. Ms. Satchell has a multifaceted educational background that speaks to interests in Records and Information Management, Archival Science, History and English Literature. She has a Masters of Archival Studies from the University of British Columbia.
Since 1990, Systemscope has been partnering with the Government of Canada to improve service delivery to Canadians. Over the last 30 years, we have been a leader in developing award-winning and internationally recognized projects while working with many departments, agencies, and GC jurisdictional partners in a variety of areas including service design, business transformation, content solutions, information management, change management and user experience… to name a few. Through all this, Systemscope has developed and adhered to core values that drive our success:
- Be Passionate;
- Challenge Yourself;
- Raise the Bar;
- Give Back; and
- Prosper and Grow.
The 2018 edition of ARMA Fall IM days hosted by the local ARMA International chapter, ARMA NCR (Ottawa), had some great takeaways around Artificial Intelligence, integrating Information Management into digital business processes and using digital and design principles (i.e. iteration) in our work.
My conversations with Andrezza Falk, a consultant with Systemscope, have challenged me to broaden my understanding of information management, and to think of it as a practice that goes beyond compliance and as a service in its own right.
What follows is a dramatized account of Andrezza’s thought-provoking questions and my sometimes less-than-articulate deer-in-the-headlights responses…
Andrezza: “Should IM practitioners think of themselves as ensuring compliance or delivering a service?”
In the recently published report “Information Governance 2016: The State of Enterprise Information (Part 1),”(i) it is stated that the majority of policies and procedures are ineffective.
In light of this, here’s a checklist of best practices for effective policies: read more
- ‘Twas the night before Christmas, when all through the city
- Not a public servant was stirring, not even a Committee.
- The RFPs were submitted to Procurement with care,
- In hopes that contracts soon would be there.
- The consultants were nestled all snug in their desks,
- While Gantt charts a-many directed their tasks.