This winter I came to understand why I still love my profession. My latest project was an intense blur of task analysis, content prototyping and testing, all done with government program experts who loved the process as much as our team did. read more
Category: Content strategy
Have you ever tried to type when you have someone watching you, and it seems like you forgot how? It’s called the audience effect, and in a recent usability testing session, I wondered if a similar experience was occurring. read more
Here are a few things we hope (and believe) we’ll see for the organization and online presence of the Government of Canada in 2017. read more
You’ve probably heard the thought experiment: an infinite number of monkeys on an infinite number of typewriters could create the works of Shakespeare. But in the real world, real people create Shakespeare-like content. They do so in an environment that supports effective communications, meaning they have the processes and knowledge in place to ensure success.
A few weeks ago, I shared a model for content strategy that put content at the centre of a digital initiative. To create great content for your business and your users, you need to move from the modelling stage to the planning stage. In other words, shift from the what to the how. This post shows you how to do that.
How government interacts with its citizens and stakeholders, particularly through digital channels like Canada.ca, is creating an opportunity to think about digital transformation in a new context. What does it mean for government to change the way it organizes, processes, engages and makes decisions about its online services and information? read more
I’m going to share a secret from nearly twenty years of working on the web. Peel the lid back on a major website build, and you’d be forgiven for wondering whether the efforts going into planning, creating and managing the written word are commensurate with the effort going into technical or structural aspects of the project. Put another way: visitors to a site are there for the content. Those who build sites end up putting plenty of time into other aspects of the project first. So why aren’t we putting more effort where the impact is greatest?