Category: User Experience


10 years of CanUX

In early November, Systemscope joined 500 fellow UX-ers in Gatineau, Quebec for CanUX’s 10th anniversary year. This was a welcome opportunity to meet designers from far and wide and to think critically about how design impacts our work and lives in ways we don’t always realize. The speakers all inspired us in different ways – here’s our staff’s takeaways on their experience at the conference this year:

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The Case for Business Process Management

We’ve seen a clear trend on many of our service design projects. Everybody is talking about the importance of adopting a client-centric approach. It makes sense, after all, to position the client at the centre of our service design efforts.  But doesn’t it also make sense to include Business Process Management (BPM) in our early planning activities? read more

Five Strategies for Moving Forward on Digital Transformation for Government

How government interacts with its citizens and stakeholders, particularly through digital channels like Canada.ca, is creating an opportunity to think about digital transformation in a new context. What does it mean for government to change the way it organizes, processes, engages and makes decisions about its online services and information? read more