User Experience Scenarios

User Experience Scenarios

The next wave of change management

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User Experience Scenarios
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The PAL Approach

Smart content management for the public sector

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Trusted, skilled and connected.

We support government in providing intelligent and efficient
services to Canadians.

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Effective Change Management

Three guidelines for getting people through a transition

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Recent Thinking Insight and knowledge from our teamview the blog

Leveraging IRBV Identification Beyond Immediate Compliance

With the March 2015 deadline for compliance with Treasury Board Secretariat’s (TBS) Directive on Recordkeeping looming, GC departments are finalizing their efforts to do their due diligence. This, though, should be just the start of departments’ ongoing efforts to promote effective, efficient recordkeeping, and information resources of business value (IRBV) are a big part of this. read more  

GC Web Usability Resolution 5: Test for failures, not successes.

(part 5 of 5) When we present usability test results, whether for a new web application, an internal system, or a website, we are often met with grim faces due to low success rates. As usability experts we know that low success rates are actually a sign that we’re doing our job well. Receiving high success rates across the board is usually a sign that those tasks are working well, and the design is successful; however, it should also tell you that you should be testing different tasks. read more  
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