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User Experience Scenarios

User Experience Scenarios

The next wave of change management

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User Experience Scenarios
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The PAL Approach

Smart content management for the public sector

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Trusted, skilled and connected.

We support government in providing intelligent and efficient
services to Canadians.

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Effective Change Management

Three guidelines for getting people through a transition

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Recent Thinking Insight and knowledge from our teamview the blog

Web renewal is about you too, not just your content

As a content strategist working on Canada.ca, I work with government departments who want to understand how the new site will support their content. They want to know for example which template to use, the best practices for writing page titles, or how to format lists. Aside from these practical concerns, there’s an equally fundamental issue to consider as departments prepare for the move to a single federal government website. read more  

An intro to data visualization

This is the first in an occasional series on data visualization. Do you remember learning how to communicate effectively in writing? First you learned the alphabet, next words, then their categories (noun, adjective, etc.) and sentence structure followed. Once you graduated to essays, you learned to develop a thesis, separate thoughts into paragraphs, form conclusions… You get the picture. By contrast, what was your training in visual communication? read more  
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