User Experience Scenarios

User Experience Scenarios

The next wave of change management

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User Experience Scenarios
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The PAL Approach

Smart content management for the public sector

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Trusted, skilled and connected.

We support government in providing intelligent and efficient
services to Canadians.

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Effective Change Management

Three guidelines for getting people through a transition

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Recent Thinking Insight and knowledge from our teamview the blog

It’s time to think mobile first for government services and information

I’ve heard more than one government client say that he or she didn’t have the time or budget to think about the implications of mobile when developing online content. Getting approved content online in both official languages and in accordance with multiple TBS policies and standards was daunting enough, and it stretched staff and budgets. If considered at all, “mobile” was thought of in terms of mobile applications. read more  

GCDOCS Architecture – All for One and One For All!

Change management best practice teaches us that lack of awareness is the primary source of resistance to organizational change. It seems like architects working on EDRMS or GCDOCS have to face this problem redoubled: first, they have to make their stakeholders aware of what they are attempting to design. But at a more fundamental level, they also need to confront the fact that information management itself is very often unaware of the scope of what it is asking of the organization. And it’s a big ask. read more  
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